Support

How can we help?

Find out about our games, our policies and how we keep your login details safe, or send us a message.

About our games

All 31 games on Shear Images Psl are our own. We build them and host them on this website, and they open in a game window on their own page, so there is nothing to download. They are free to play with or without an account, and no game ever asks you to pay. Coins, levels and XP are virtual and have no cash value. Browse the games.

Our policies

The Site is for adults aged 18 or over and is completely free. Our rules and promises are set out in plain English here: Terms & Conditions, Privacy Policy, Cookies Policy and Responsible Play. In short: nothing to buy, no real-money prizes, and you can delete your account whenever you like.

How your login details are protected

We take the safety of your sign-in details seriously, and we are open about how it works:

  • Forms run on our server. Sign-up, sign-in, contact and support forms are handled by our server. Nothing is calculated in your browser, and details are never put in a page address.
  • Nothing is ever listed on a page. We do not display account records, tables or lookups anywhere on the Site. You only ever see your own details, on your own account page, while signed in.
  • Passwords are scrambled. Your password is turned into a one-way hash before it is saved. Nobody at Shear Images Psl can read it, and we can never email it to you.
  • Protected storage. Account files sit in a protected folder on our server that cannot be opened from the web.
  • Lock-out protection. Five wrong password attempts lock the account for 15 minutes.
  • Safe sessions. The sign-in cookie cannot be read by scripts on the page and is removed when you close your browser.
  • Google sign-in. If you use it, Google checks you and shares only your name and verified email. We never see your Google password.
  • No payment details. There is nothing to buy, so we never ask for or store card or bank information.

No online system can promise perfect security, so please use a strong, unique password and never share it. Details are in our Privacy Policy.

What happens when I send a message

Your message is sent from our server directly to our support inbox. A protected copy is kept on the server so we can reply and confirm delivery, and is removed once your request is dealt with. Please do not include passwords or payment details in a message.

A game won’t load or looks wrong

Press Reload under the game window, then try refreshing the page. If that does not help, check your connection, turn off any content blocker for this site, update your browser or try a different one. Still stuck? Tell us which game and device you are using through the form below.

Account help: password, break or deletion

Forgot your password? Choose “Forgot password” in the form below and we will help you get back in. You can delete your account yourself from your account page, or ask for a break or restriction through the form.

Still need help?

Sent securely from our server to our support inbox. Please don’t include passwords or card details.